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Refund Return Warranty

Refund Return Warranty

Return Policy:

Almahut 7 Days Checking & Replacement Warranty

Almahut believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. Because at Almahut,

Almahut replacement policy is valid for 2 situations/circumstances:

  • In case you are delivered the wrong product.
  • In case the product delivered to you has some defect or issue.

However, to complete replacement of your product, the product should be:

  • Undamaged, unused and in the condition in which it was received
  • The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
  • None of the items mentioned above, including the product itself, is defaced or marked in any way, shape, or form.

If you would like any further clarification about our return & replacement policy, feel free to contact us at 056 – 361 – 01 – 10 or email us at info@almahut.com

 

Refund Policy:

  • Refund process follows a procedure. The product returned will be inspected and further analyzed if it can be refunded or not. On Average it will take 2 working days from the time we will receive returned product.
  • A customer will be informed via email or on phone that inspection of the product is completed.
  • You can reach us through email: sales@almahut.com. Or phone: 03017043890 to know if product is valid to be refunded or not. If product is valid to be refunded then only the procedure will begin.
  • If the product does not validate to be refunded then you will receive a call from our customer service team to explain that why this product particularly cannot be refunded and they will guide you through.
  • Note that we will make several attempts to return the product to you. However, passed 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days.
  • Refunded amount will be same as paid by customer, irrespective of sales and promotion price variations, delivery/pick-up charges will be borne by the customer in case of refund. For example, if on sale one item is for PKR 1000 which is originally for PKR 1500, then only PKR 1000 will be refunded less delivery/pick-up charges (if any).

Conditions Applied:

  • The product can be refunded if it remains undamaged and unopened.
  • Refund must be placed within a time period of 5 days of purchase.
  • Amount will be refunded within a time period mentioned below, till then our customer service department will verify order information.